Verizon = annoying

I really don't like dealing with Verizon because they continually mess things up, but this week I had no choice. Crystal needed a new phone badly because hers had been lost and we had been told that we were eligible to get the discount on new phones on Feb 28, so this past friday, I decided to call and verify that that was the case:

I called to verify the 2/28 date, and was told that it wasn't 2/28, it was april 3rd. She tells me that on june 3rd of 2004 we switched the primary line from my phone to Crystal's and started a new agreement. I told her that that was not my fault and that the line was switched without my consent and that I was assured at the time that it would not affect our two year agreement date. She tells me that that wasn't the case, and that according to her records, my phone had been the primary line for a year and that we just switched it that month. I then tell her that my phone was never the primary line and that this was Crystal's account and that I just had a phone added to it so there is no way that that is possible, but of course their records say otherwise so there is no room for any other interpretation.

So I tell her that everytime I call or talk to anyone they tell me something different and act like they have no idea what the previous person was talking about and I'm sick of dealing with all this misinformation, and that I want to talk to a supervisor. She assures me that the supervisor will give me the same answer but I insist. So she is gone for a while and comes back and tells me that the supervisor is willing to make an exception and that we can have the new every two but Crystal will have to call in and give her consent, and that we will have to order the phones over the phone and have them mailed to us, since the stores can't make exceptions.

So I ask her why I should believe that the next time I call in that they are going to have any idea what we just talked about since no one ever seems to remember any conversations I've had with them, and she gives me her name, and id and her supervisors name and id. I ask her if the comments from our conversations about the line switching are there and she says that there are some about the discount but nothing that says that our two year agreement date shouldn't change (which they assured me at the time that there would be, of course).

So monday, I decided to go to the store and check out the phones so that I would know what to order and on a whim I asked the lady if their records still showed us as eligible for the discount. (they were the ones that originally told me 2/28). She says yes, which just proves that their systems make no sense.

To make a long story short we were able to get phones last night, but not without one last hiccup. The store was out of the phones we wanted so we had to drive a few miles to another store to get the job done. I really truly wish that there was some way that we could have another cell phone carrier but since everyone we know has Verizon, we can't pass up the mobile to mobile discount.

I'm just waiting to see what they mess up next.